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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first step you should take is to click the Help button, which is present on each and every page. A context menu will show up. It comprises detailed information about all the operations that you can perform on the given page. Each context menu opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide assortment of instructional videos describing how to work with our hosting Control Panel. They're intended for those of you who want to see how things are getting done instead of just reading articles. Thus, everyone can swiftly become familiar with our web hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the answer you need, check out our extensive Frequently Asked Questions database, which covers questions asked by real users and offers practical solutions. We periodically "revamp" our Frequently Asked Questions section with new articles in an attempt to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions database either, we have a fantastic team of technical support engineers available 24x7 and eager to assist you with any query. Each support ticket you open will be replied to in less than sixty minutes (the average ticket response time is about 20 mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com